A few readers have written about some negative experiences with FNBO Direct:I had a very negative experience with FNBO. I think that they are going to go the way of NetBank.

Lee Says:

I had a very negative experience with FNBO. I think that they are going to go the way of NetBank.

I called up customer service to ask a question about a fee that I incurred on the account and was met by a disturbing amount of resistance. I could not believe how rude they were. To top it all off, I asked to close my account, and the rep said, “Sure, I will get that taken care of for you,” and hung up! I was shocked.

I think we will see this portion of First National Bank of Omaha go away VERY soon. Poor interface, poor customer service….not much going for FNBO Direct after their teaser rate goes away.
Todd Says:

Indeed FNBO should be more like FNBOdirectRUNAROUND… . Just like It has been mentioned above, I have also been going thru their awful system and still waiting. What the heck with this needless re-verifying business? The whole process is begining to look like a joke—either they simply don’t have the man power or have chewed more than they can handle. I have never had this much trouble with anyone else. Very disappointed and sorry to have chosen them.—will be cancelling.

Anyone have any other experiences to share?